Frequently Asked Questions

Q1: What cleaning services do you offer?

A: We offer a range of cleaning services, including commercial cleaning, residential cleaning, deep cleaning, move-in/out cleaning, post-construction cleaning, and carpet cleaning. We also offer pest control services.

Q2: How do I book a cleaning service?

​A: You can book a cleaning service by calling our customer service hotline or filling out our online booking form. Our friendly customer service representatives will assist you in selecting the appropriate cleaning service and scheduling a convenient time for the service to be performed.

Q3: Are your cleaners insured and bonded?

A: Yes, all our cleaners are fully insured and bonded. We take the safety and security of our clients' homes and businesses very seriously, and ensure that all our cleaners are fully trained, vetted, and insured.

Q4: What cleaning products do you use?

A: We use high-quality, eco-friendly cleaning products that are safe for you, your family, and the environment. We also offer the option for clients to provide their own preferred cleaning products if they have specific preferences.

Q5: Do you provide cleaning equipment and supplies?

A: Yes, we provide all the necessary cleaning equipment and supplies for our cleaning services. This includes cleaning solutions, mops, brooms, vacuum cleaners, and other necessary cleaning tools.

Q6: What is your pricing structure for cleaning services?

A: Our pricing structure varies depending on the type and scope of cleaning service required. We offer competitive rates and transparent pricing, and our customer service representatives can provide you with a detailed quote based on your specific needs.

Q7: What is your cancellation policy?

A: We understand that schedules can change, and we strive to be flexible and accommodating. If you need to cancel or reschedule a cleaning service, we request that you give us at least 24 hours' notice to avoid any cancellation fees.

Q8: How often should I have my carpets cleaned?

A: We recommend that carpets be professionally cleaned at least once every six months, or more frequently if you have pets, children, or high-traffic areas. Regular carpet cleaning not only helps keep your carpets looking their best, but also improves indoor air quality and extends the life of your carpets.

Frequently Asked Questions: Your Guide to Dust and Wipes' Cleaning & Pest Control Service.